When will my order ship?
We do our best to get your order out to you as quickly as possible. Our processing time is 3-5 business days excluding holidays and weekends. Processing time does not include shipping time.
Orders are fulfilled Monday through Friday, from 9am - 2pm CST. We process orders in the order that they are received. We are closed on the weekends and on some holidays. Orders are not processed or shipped out on these days.
How will I know my order shipped?
You will receive a tracking number via email once your order has shipped.
What is the size of the jump ring attached to your charms?
The size is 5mm.
When will I receive my order?
Delivery times are given at checkout. These are only estimated delivery times. Your order could arrive sooner or later. We are not responsible for orders that arrive later as this is out of our control.
Are your charms real sterling silver or plated?
All of our charms are sterling silver. They are not plated.
What is 24k Vermeil?
Our satin 24k gold plate is a vermeil style plating using 40 micros inches of 98.5 pure gold, plated over sterling silver.
The picture on your website shows two charms and I only received one.
The pictures show two different angles of one charm. Please read the item description before ordering if you are unclear as to how many charms you will receive. In the description you will see it says you will receive one charm.
Will you ship one order to two different addresses?
No we don't ship to multiple addresses. Only one.
Do you sell wholesale?
Yes we do. See our wholesale link in the footer below.